Do You Have Questions?

Below you’ll find answers to the most frequently asked questions at Waterford CIL. Also, please feel free to check out our Facebook page. If you still can’t find the answer you’re looking for, feel free to contact us.

  • What is Independent Living?

    Independent living is the right of every person, regardless of age or disability, to live in the community, and have the same choice in housing, transportation, education and employment. We are all entitled to participate equally in the social, economic and political life of our community, and live as full citizens with rights and responsibilities.

  • What is a personal assistant?

    A Personal Assistant (PA) is someone who helps a person with a disability to do things that they may not be able to do themselves. Personal assistance is the cornerstone of the Independent Living movement. “Personal” means the PA works under instruction or to the agenda of the person with a disability. “Assistance” refers to the method of working; a PA’s role is to assist. They enable the person with a disability to make their own decisions and control their own life.

  • What is a leader?

    The person with a disability is termed the “leader” as it is they who direct the personal assistant in their duties, unlike other caring organisations, where they can be told what to do, and have less choice and control. We prefer the term ‘leader’ to client or customer – it’s more meaningful and less clinical.

  • How do I make a complaint or give feedback about the HSE?

    HSE Your Service Your Say is our process to listen and respond to your feedback about our services. Your feedback might be a comment, compliment or complaint. For more information and contact details, go to:

    Your feedback is important and helps to improve HSE services.
    If you have anything you would like to say, please don’t hesitate to get in touch.

What our clients say

  • I’d be lost without WCIL. Their PA’s are fantastic. They help me get dressed in the morning and cook my dinner in the evening. The rest I can do myself. It’s just great knowing they’re there when I need them.

    Happy Client, Waterford

  • Vantastic is a great service. The drivers are always so friendly. They bring me shopping once a week and to my hospital appointment every month. It makes such a difference to my quality of life. I no longer have to rely on other people.

    Another Happy Client, Waterford